Why am I not receiving replies in my email client?
By default, the advanced app option, Don't Email my Team, is enabled. This is to help keep you in Podio and not have to jump back and forth to your Inbox. Under the🎯Configuration Settings for the App, go to the Advanced tab to turn this option OFF.
Does GlobiMail integrate with my Gmail Inbox?
GlobiMail does not integrate directly with your Email Client. By default, we use 🗺️Email Address Mapping to route emails sent from Podio back to their respective item. Emails that are received in your Inbox can be forwarded to an App either by using the direct item address or 📟BCC Dropbox
Why are my sent emails going to the customers spam?
Emails sent from our service would come from our server and not have your digital signature. To improve your delivery rates, set up you 🚀Sending Domains to use your SPF and DKIM records.
Why didn't my automation trigger?
Typically when Automations don't trigger, it is because the 🗳️Team List hasn't been updated. This list is used to determine if an email is Internal or External.
Why is my compose link not working?
There could be a few causes for compose links to not work. If you cloned a connected App, the compose link field will also be cloned. This field will need to be deleted from the App template. If you added a Unique ID to the App AFTER you connected the App in GlobiMail, the code will start to fail. A re-save of the App Template will fix this. Lastly, a 🏜️Reload Podio Items will update our cache if hook events have been missed from 3rd party applications.