GlobiMail Help

Email Logs & Troubleshooting

Emails are available in the logs for 24 hours. Select from the log types below:

Set up the 📨Email Archive to view full emails at any time.

Activity Log

All Sent and Received emails are comments in the Activity Log. If an email cannot route to an Item, an error will occur.

Common Log Errors

Error Code 13~Subject Tag not found but Required. The Solution: GlobiMail requires a Unique Subject Tag when 🗺️Email Address Mapping is off that determines which item it should be associated with upon return. The tag gets included when you compose any new message from a reply link.

Error Code 14~No Valid APP Found. The Solution: Ensure the Unique Email is correct in the Connected Apps. Hover over your connected Apps from the Apps page to see the BCC Address.

Error Code 16~No Valid ITEM Found. The Solution: First, verify there is an item with a matching FROM Address in the App. Then, check the contact location is a mapped field in the App Configuration. If a verified match is in the App, use 🏜️Reload Podio Items to update the items in the App.

Update the 🎯Configuration Settings under BCC DropBox to Create New Items when there is no matching contact item.

Error Code 20~Email message Body was empty. The Solution: Ensure there is content in the Email body. For forwarded messages, check that your Email Client is not adding your Signature. The first line should be ---Original Message---

Error Code 22~Duplicate Forwarded by Tag Rule. The Solution: Update your forwarding filter so that only incoming emails are being forward to GlobiMail. If you forward your outgoing, we receive it as a duplicate and throw this error.

Spam Complaints

This log will contain any emails that are reported as spam by the recipient.

Each complaint will remove 1 star from your rating for 14 days. See your dashboard for rating.

Complaints will affect your delivery rate. If you drop below three (3) stars, your emails are sent from our secondary server so that your complaints do not have a ripple effect on other users. See more about 📟Spam & Marketing.

Spam Quarantine

These emails are caught in the spam trap and will need review.

See 📐SPAM Quarantine for more details.

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