Emails are available in the logs for 24 hours. Select from the log types below:
All Sent and Received emails are shown in the Activity Log. Emails that cannot be routed to an Item, will show an error.
Common Log Errors
Error Code 13~Subject Tag not found but Required The Solution: GlobiMail requires a Unique Subject Tag when turning OFF 🗺️Email Address Mapping to be able to determine which item it should be associated with upon return. This tag will be automatically added when you compose any new message from a reply link.
Error Code 14~No Valid APP Found The Solution: Ensure the Unique Email is correct in the Connected Apps. Simply hover over your connected Apps from the Apps page to see the BCC Address.
Error Code 16~No Valid ITEM Found The Solution: Verify there is an item in the App with an Email matching the From Address. Check your contact mapping from the Apps page. If a match is verified in the App, you may need to 🏜️Reload Podio Items
Error Code 20~Email message Body was empty The Solution: Ensure there is content in the Email body. For forwarded messages, be sure your Signature is not added. The first line should be ---Original Message---
Error Code 22~Duplicate Forwarded by Tag Rule The Solution: Change your forwarding filter to only forward incoming emails to GlobiMail. If you are forwarding your outgoing as well, we will receive it as a duplicate and throw this error.
This log will contain any emails that are reported as spam by the recipient.
Each complaint will remove 1 star from your rating for 14 days. See your dashboard for rating.
These emails get caught in the spam trap and need to be reviewed.
See 📐SPAM Quarantine for more details.