Emails are available in the logs for 24 hours. Select from the log types below:
All Sent and Received emails are comments in the Activity Log. If an email cannot route to an Item, an error will occur.
Common Log Errors
Error Code 13~Subject Tag not found but Required. The Solution: GlobiMail requires a Unique Subject Tag when 🗺️Email Address Mapping is off that determines which item it should be associated with upon return. The tag gets included when you compose any new message from a reply link.
Error Code 14~No Valid APP Found. The Solution: Ensure the Unique Email is correct in the Connected Apps. Hover over your connected Apps from the Apps page to see the BCC Address.
Error Code 16~No Valid ITEM Found. The Solution: First, verify there is an item with a matching FROM Address in the App. Then, check the contact location is a mapped field in the App Configuration. If a verified match is in the App, use 🏜️Reload Podio Items to update the items in the App.
Error Code 20~Email message Body was empty. The Solution: Ensure there is content in the Email body. For forwarded messages, check that your Email Client is not adding your Signature. The first line should be ---Original Message---
Error Code 22~Duplicate Forwarded by Tag Rule. The Solution: Update your forwarding filter so that only incoming emails are being forward to GlobiMail. If you forward your outgoing, we receive it as a duplicate and throw this error.
This log will contain any emails that are reported as spam by the recipient.
Each complaint will remove 1 star from your rating for 14 days. See your dashboard for rating.
These emails are caught in the spam trap and will need review.
See 📐SPAM Quarantine for more details.