Track Sent Email Status

The Sent Email Status is shown in the Header of the email comment of the Podio Item.

Complete actions automagically when this status changes using 🚗Automation Triggers

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By default, emailing members on your Team List will not be tracked. To track these, change the setting in the App 🎯Configuration Settings under the Advanced tab.

Common Status Messages

Processed: Our sending server has received the message and prepared it to be delivered.

Delivered: This means the email has been accepted at the receiving server.

Opened: The email is viewed, the user must have images turned on.

Clicked: A link is clicked in the email. Click tracking must be enabled in 🚗Automation Triggers

Unsubscribed: Fires when a recipient unsubscribes to your content.

Deferred: When an email cannot immediately be delivered but hasn’t been completely rejected, the deferred event fires. Sometimes called a soft bounce, SendGrid will continue to try for 72 hours to deliver a deferred message.

Reported Spam: The recipient reported the email as SPAM. Multiple spam complaints can result in the deactivation of your account.

Bounced: If a server cannot or will not deliver a message, SendGrid fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses.

Dropped: This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if we’ve found spam content (if the spam checker app is enabled) or we see the recipient has unsubscribed previously.
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Emails that are Dropped have either Bounced or Reported Spam and are automatically added to a suppression list to comply with the CAN-SPAM Act. If you believe this has happened in error, please send in a support ticket.

See the SendGrid Blog for more depth on these messages.

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View the Pushing Podio blog for an example of tracking unread & unresponded emails