Track Sent Email Status
The Status will be indicated in the Header of the email comment in the Podio Item.
Complete actions when this status changes using 🚗Automation Triggers
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By default, emails to members on your Team List will not be tracked.
To track these, change the setting in the Advanced App options.
Common Status Messages
- Processed: Our sending server has received the message and prepares it to be delivered.
- Delivered: This means the email has been accepted at the receiving server.
- Opened: The email is viewed, user must have images turned on.
- Clicked: A link is clicked in the email. Click tracking must be enabled in 🚗Automation Triggers
- Unsubscribed: Fires when a recipient unsubscribes to your content.
- Bounced: If a server cannot or will not deliver a message, SendGrid fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses.
- Dropped: This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if we’ve found spam content (if spam checker app is enabled) or we see the recipient has unsubscribed previously.
- Deferred: When an email cannot immediately be delivered, but it hasn’t been completely rejected, the deferred event fires. Sometimes called a soft bounce, SendGrid will continue to try for 72 hours to deliver a deferred message.
- Reported Spam: The recipient reported the email as SPAM. Multiple spam complaints can result in deactivation of your account.
See the SendGrid Blog for more depth on these messages.
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View the Pushing Podio blog for an example on tracking unread & unresponded emails
Tracking Unread / Unresponded Emails in Podio
When we send emails to customers or leads, it's always good to know if the email was opened, and if we're waiting for a reply or not. Let's set this up using GlobiMail automations in combination with GlobiFlow.
